IT Support & Staging Engineer (m|f|d) – Location: Vienna
Your New Career Perspective
You want your work to make a real difference? Then you’re in the right place! Emergency services and medical professionals rely on our audiovisual systems – combining functional software with high-end hardware – to prepare for critical, life-saving situations. Our clients include universities, hospitals, and medical training centers. Through our work, we contribute to saving lives.
We are currently looking for a motivated addition to our team in the area of Support & Staging. In this role, you will serve as a key technical contact, commissioning systems remotely or on-site and ensuring their reliable operation. You’ll take ownership, solve technical challenges independently, and proactively contribute to the continuous improvement of our products. Interested? Then send us your Application and take the next step in your career with us.
Your Tasks
- You independently solve technical challenges via remote access to systems around the globe.
- You provide 2nd-level support to our customers – competent, friendly, and solution-oriented.
- You take ownership of support tickets, maintain oversight, and ensure every request is properly tracked and resolved.
- You commission our systems at our Vienna headquarters, thoroughly test them, and occasionally support customers on-site internationally (global travel required).
- You document technical issues clearly and comprehensively.
- You actively contribute your ideas and help us continuously improve our products and processes.
- You participate in on-call support rotations.
And This Is What You Bring
- You have completed formal training in IT (e.g., HTL or higher education in a related field).
- You bring 2–3 years of experience in IT and ideally have hands-on experience working with AV systems.
- You are proficient in Windows 10/11 and ideally have experience with Windows Server environments.
- You have solid knowledge of network administration.
- You work in a service- and customer-oriented manner and maintain a clear overview even in complex situations.
- You enjoy tackling technical challenges and finding smart solutions to every problem.
- You communicate confidently in German and English; additional languages are a plus.
- You value teamwork, actively contribute your ideas, and collaborate closely with our colleagues in Dallas (USA).
This Is What You Can Expect From Us
Based on a 40-hour work week with flexible working hours. We offer a competitive salary with the willingness to overpay depending on qualifications and experience. Remote work (up to 20%) is possible.
With an annual subscription to the Wiener Linien, you enjoy continuous mobility.
Dario and Federica treat us three times a week to Italian delicacies.
We thrive in an exciting international atmosphere where new experiences await at every turn.
We know that a good working atmosphere is the basis of our shared success. And we live that every day.
Join our community and experience a variety of activities – from yoga and health initiatives to fun team events!
With SIMStation and LeaseMyBike, you can lease your own bicycle easily – and save on taxes through gross salary conversion.
Refresh your language skills with free access to Babbel.
And This Is How It Starts
- Location: Vienna
- Employment type: Full-time (40 hours per week) with flexible working hours.
- Remote work options of up to 20% are available.
- Start date: As soon as possible
- Please send your application documents to the attention of Ms. Katrin Grübl – ideally by email to jobs@simstation.com.
- After you apply, you’ll receive feedback from us and an invitation to an online interview. The next steps in the application process include 1–2 on-site interviews. If the decision is positive, we’ll start the onboarding process right away.
- We’re excited and look forward to getting to know you!
