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Support & FAQ

Do you need technical support or expert advice? With us, extensive support is always available to help you get the most out of our AV systems.

Our support offer includes two different ways to solve your questions and problems. In the FAQ below you will find a comprehensive collection of answers to common concerns. Here you can quickly and easily search for information and already find the solution to your problem.

However, if you have a specific question or require individual assistance, our dedicated support team is available to help. Our experienced and knowledgeable team is available by email or phone to discuss your concerns and help you solve technical challenges.

Thank you for your confidence in our AV systems for video-based simulation training. We look forward to assisting you with any questions or concerns you may have!

Your Support Contact

Support Times Europe
Mo.–Thu.: from 9 AM to 5 PM (CET)
Fr.: from 9 AM to 1 PM (CET)

Contact Options
Email: support@simstation.com
Phone: +43-1-581 31 04 - 200

Support Times US & Canada
Mo.–Fr.: from 4 AM to 5 PM (EST)

Contact Options
Email: support@simstation.com
Phone: +1-321-895-2282

  1. In case of technical problems, please write an e-mail to support@simstation.com.
  2. Please specify in this e-mail which SIMStation product line (SIMStation Enterprise, SIMStation Pro or SIMStation Essential) your request refers to.
  3. Please attach a detailed description of the problem to your e-mail.
  4. You will receive an automated confirmation message by e-mail. Your enquiry has reached us and a support ticket has been created.
  5. Our competent SIMStation support team will contact you as soon as possible to clarify any further questions and resolve the problem.